Return Policy
At www.sshshopfurniture.com, we want you to be completely satisfied with your purchase! If you're not happy with your item, we're here to help.
Items can be returned within 30 days of receipt.
Items must be unused, undamaged, and in their original condition, including all tags, accessories, and packaging.
Furniture should be returned in unopened condition to qualify for a return.
Final sale items (marked as such at the time of purchase).
Opened or used furniture items.
Custom or special-order furniture pieces.
1. Contact Us:
Email our customer service team at [email protected] to initiate a return. Please include your order number and the reason for the return.
2. Prepare Your Package:
Carefully pack the furniture item with the original packaging, including any accessories or instructions. Make sure to include your receipt or proof of purchase.
3. Ship the Return:
Send your return to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved, refunds will be processed to the original payment method within 5-7 business days.
We do not offer direct exchanges.
If you wish to exchange your item, please return the original item and place a new order for the desired item.
If you receive a damaged or incorrect item, please contact us within 7 days of receipt.
We will guide you through the return process and cover return shipping costs.
This policy may be revised periodically, so please check back for any changes.
For any questions or assistance, please email us at [email protected].
Thank you for shopping with www.sshshopfurniture.com!
